Refund Policy

Effective date: 19 September 2026  •  Last updated: 19 September 2026

1 Overview

We want you and your little learner to love our printable books. Because everything we sell is a digital product (PDF files sent by email, with nothing shipped to you), it can be copied or printed the moment it is downloaded and cannot be “returned” the way a physical item can. For that reason, all sales are final except in the situations listed below. This policy is part of our Terms & Conditions.

2 When we’ll refund you

We will refund your order, or the affected part of it, if any of the following applies and you tell us within 7 days of your purchase:

In most cases we try to fix the problem first, by resending your link or replacing the file. A refund is what we do when we can’t put things right.

3 When we can’t refund

Because the files are delivered instantly, we cannot refund in these cases:

• Change of mind or buying by mistake (other than a duplicate purchase), for example you no longer need the book or found it elsewhere.
• Age or level mismatch: you chose a book that turned out to be too easy or too hard for your child. Age ranges are guidelines, and our free sample is there to help you check before you buy. If you’re unsure which level to pick, ask us before you buy.
• Your child’s preferences or results: your child didn’t enjoy the book, or didn’t reach a hoped-for learning outcome. We can’t promise individual results.
• Printing problems caused by your printer, paper, ink, page settings or PDF reader, such as colours looking different or pages being cut off. We’re happy to help with settings, and we will fix a genuine problem with the file itself.
• Requests made after 7 days from purchase, unless the law says otherwise or there is a genuine reason you couldn’t contact us sooner (for example, you couldn’t receive our email).
• Misuse: files that have been shared, uploaded, resold or used in breach of our licence, or refund requests we reasonably believe are fraudulent or an abuse of this policy.
• Payment-provider or bank fees and currency-conversion differences charged by your bank or card issuer, which we don’t control.

4 How to request a refund

Email support@firststeplearninghub.com (or use our contact form) with the subject line “Refund request” and include:

1. the email address you used at checkout;
2. your order number or receipt (or the date and amount of payment, and the payment reference if you have it);
3. the book(s) concerned and the reason for your request; and
4. for a faulty file, a screenshot or short description of the problem, so we can fix it quickly.

5 What happens next

• We will acknowledge your request within 48 hours (business days).
• We may ask a question or two, or ask you to try a corrected file, before deciding.
• We will let you know our decision, normally within 5 business days of getting all the information we need.
• If your refund is approved, we may disable the download link for the refunded book(s). You must then delete any copies and stop using the files.

6 Refund method & timing

• Refunds go back to the original payment method that you used to pay, in the same currency you were charged (INR, USD or AED). We can’t refund to a different card, account or method.
• We start the refund as soon as it is approved. After that, it usually takes 5–10 business days to appear, depending on your bank, card issuer or payment provider. Some can take longer.
• If your bank applies currency conversion, the amount you get back may differ slightly because of exchange-rate changes. We can’t compensate for this.
• You’ll get an email when your refund has been issued. If you don’t see the money after 10 business days, first check with your bank, then contact us with your order details.

7 Bundles & partial refunds

If a problem affects only one book in a bundle, we will first fix or replace that file. If we can’t, we may refund the share of the bundle price that belongs to that book rather than the whole bundle. If a discount or coupon applied, the refund is limited to the amount you actually paid.

8 Free samples

Free samples cost nothing, so there is nothing to refund. If a sample link doesn’t work, let us know and we’ll send it again.

9 Payment disputes

If something is wrong with an order, please contact us before asking your bank or card company for a chargeback. We nearly always resolve things faster directly. If a chargeback is raised for an order that was correctly delivered, we may share information about the order with the payment provider to respond, and we may disable the related download links and account.

10 Your legal rights

This policy does not affect any rights you have under consumer-protection laws that apply to you and cannot be waived, for example where the law gives you a right to a remedy for digital content that is faulty or not as described. Where the law and this policy differ, the law prevails.

11 Changes to this policy

We may update this policy from time to time. The version on this page on the date of your purchase is the one that applies to your order. Significant changes will be shown with a new “Last updated” date and, where appropriate, notified by email or on the Site.

12 Contact us

Need help with an order, a download or a refund? We’re here:

Related pages: Terms & Conditions and Privacy Policy.