Frequently Asked Questions

We are an online store for printable learning books for children aged 2–6. Our English, Maths and Drawing workbooks are designed to help little learners build strong foundations at home through fun, child-friendly activities. Read more on our About Us page.

They are digital downloads. Every book is a PDF that you print at home or at school. Nothing is posted to you, so there are no shipping charges or delivery waits.

We cover four stages: Pre-Nursery (2–3 years), Nursery (3–4 years), KG1 (4–5 years) and KG2 (5–6 years). You can browse each stage from the By Age menu at the top of the page.

Our range currently includes English (alphabet tracing, phonics, sight words and early reading), Maths (numbers, shapes and patterns, counting, and early addition and subtraction) and Drawing and colouring books. Take a look at the full shop.

Yes. Our Free Sample page has 5 free learning pages to download: alphabet tracing, number tracing, shape tracing, a colouring page and a pattern-matching page. It is a good way to check the activity style and your printer settings before you buy.

Start with your child's age and current confidence. Each book page shows its recommended age groups, page count and what is inside. Age ranges are guidelines, so if your child is ahead or still building skills, pick the level that feels like a gentle stretch. The free sample can help you decide, and you are welcome to ask us before you buy.

Good starting points are Alphabet Tracing, Shapes & Patterns, Colouring Fun, English Foundations and Maths Foundations. These focus on early tracing, colours, shapes and first numbers.

Older learners can move on to Phonics Fun, Sight Words & Reading, Numbers 1–100, Addition & Subtraction and the Cartoon Animal Drawing Book. Maths Foundations works across all four stages.

Our single books range from 16 to 24 pages, depending on the title. The exact page count is shown on each product page.

Little learners do best with an adult nearby. The activities are simple, and short 10-minute sessions work well. Children should always be supervised while using the books.

After your payment is confirmed, we email a download link and receipt to the address you entered at checkout. Delivery is normally instant, though it can occasionally take a few minutes.

First check your spam or promotions folder, and make sure the email address you entered at checkout is correct. If it still is not there, contact us at support@firststeplearninghub.com with your order details and we will resend the link.

Yes. You can re-download your files at any time using the same link. If a link stops working or you lose it, contact us and we will reissue it.

You just need a device with a PDF reader and a printer. Any home or office printer will do. Ink, paper and printing costs are your own. If pages look cut off, check that your print settings are at 100% or “actual size”. If you need help with settings, we are happy to help.

Yes. You can print as many copies as you need for your own children, and you may use printed pages in a laminated or reusable sleeve, which is handy for wipe-clean practice.

Tell us within 7 days and we will send you a corrected file. If we cannot fix it, we will refund you. See our Refund Policy for details.

Where we release a corrected version of a book you already bought, we will normally make it available through your download link at no extra cost.

Single books start at ₹39 and go up to ₹69. Prices are shown in your chosen currency on every product page. Any tax that applies is shown before you pay.

You can view prices in Indian Rupees (INR), US Dollars (USD) or UAE Dirhams (AED) using the currency selector at the top of the site. The price and currency confirmed at checkout are what you pay. Your bank or card issuer may add its own currency-conversion fees.

Yes. Our Value Bundles let you save when you buy books together: the Starter Bundle (English + Maths + Drawing), the English Bundle, the Maths Bundle and the Complete Learning Bundle with all 11 books for ages 2–6.

Payments are handled by third-party payment providers on secure pages. We do not see or store your full card, UPI or net-banking details. Please contact us before starting a chargeback so we can try to fix any problem quickly.

No. You can buy without creating an account. If you do create one, please give accurate details and keep your password and download links private.

Yes. Your purchase includes a personal licence to print as many copies as you need for your own children, including siblings.

Yes, if you are the single teacher or tutor who bought the book, you may print copies for the students in your own classroom or tutoring group.

No. Files and download links must not be shared, resold, uploaded or posted anywhere online, including social media, messaging groups and marketplaces. Each purchase is for one household or one teacher. Please encourage friends to buy their own copy or try the free sample.

For use across several teachers or sites, or any commercial use, we offer a separate licence. Please reach out through our contact page and we will be happy to discuss it.

Because our books are digital files delivered instantly, we don't offer refunds for change of mind. We do refund you if you were charged twice, never received your files, received the wrong or a faulty file we cannot fix, or a payment was made without your permission. In most cases we try to fix the problem first.

Please contact us within 7 days of your purchase.

Email support@firststeplearninghub.com (or use our contact form) with the subject line “Refund request”. Include the email you used at checkout, your order number or receipt, the book(s) concerned and the reason. For a faulty file, add a screenshot or a short description.

We acknowledge requests within 48 hours (business days) and normally let you know our decision within 5 business days once we have everything we need. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

Age ranges are guidelines, and we cannot refund for a level mismatch. This is why we offer a free sample, and we are happy to help you choose the right level if you ask us before buying.

Email us at support@firststeplearninghub.com or use the form on our Contact page. We are an online store working worldwide.

No. Our shop is for parents, teachers and caregivers, not for children to use on their own, and we do not knowingly collect personal information about children. You must be 18 or older (or the age of majority where you live) to buy from us. See our Privacy Policy.

Use the unsubscribe option in any of our emails, or contact us and we will remove you. You can also ask us to access, correct or delete your data at any time.

You can read our Terms & Conditions, Refund Policy and Privacy Policy at any time.